CB1 Clinic Terms & Conditions

These terms may have changed since you last reviewed them

Please read these terms carefully before you use our services. These terms tell how we will provide services to you as a patient of our private medical clinic.

If you are having a medical emergency, you should contact 999 immediately.

Where to find information about us and our products

We are CB1 Medical Ltd (“the Clinic”) trading as CB1 Medical Ltd

Our address is:
CB1 Medical
Willows health
184 Coleman Road

You can call us on 0116 273 1233

You can email us at enquiries@cb1medical.com

We are regulated by the Care Quality Commission (CQC), the independent healthcare regulator in England, with provider ID 1-12789410247. All of our clinicians comply with the requirements of their professional bodies and the standards set by applicable healthcare regulators and the General Medical Council guidelines on remote prescribing.

“You / Your” refers to the patient,
“We, us, our, the clinic” refers to CB1 Medical Ltd.

Please note the following:

Following an appointment with one of our clinicians, you must seek further medical advice from us or from another healthcare professional if you have any concerns about the information given to you by the Clinic or if your condition changes.

You must seek immediate medical assistance if you suffer adverse or unexpected effects of any treatment, medicine or healthcare product recommended to you by one of our clinicians. We recommend retaining any patient information provided with the medicines prescribed by the clinic, to assist other health service providers should you need immediate medical assistance.

You acknowledge and accept that any information displayed on our website or published in any patient information, including about medical advice, is for general information purposes only and is not intended to amount to advice from a doctor on which you should rely.

We only accept orders once our clinicians are happy to prescribe

We offer consultations & medical solutions for patients who suffer from pre-existing conditions, where past or current prescribed licensed medicines have not been effective and/or have triggered intolerable side effects. Although treatment with the Clinic will be initiated by clinicians who are part of a specialist register with the GMC, the Clinic is not a diagnosis service. Any prescriptions issued by the Clinic will be to support patients with the symptoms of conditions already diagnosed by other services and should be used as prescribed.

Our team will make an assessment to evaluate if medical treatment may alleviate your symptoms. Our team of expert clinicians will consider your medical history, national guidelines and your needs. You understand and accept that there is no guarantee that any of our clinicians will issue you with a prescription for medical solutions. Issuing of prescriptions is at the sole discretion of our clinicians. The clinical multi-disciplinary team may provide medical treatment/s for a range of symptoms and conditions, however, may require more detailed information from your GP or specialist before a final prescribing decision can be made.

Appointments with the Clinic are subject to availability and are made available to you at our sole discretion. We do not make any guarantee as to the availability of any single clinician at any time.

The Clinic requires full and accurate information about your medical history, and you agree to:

As part of the assessment process, you agree to complete detailed questionnaires about your current symptoms and how these symptoms impact on your daily life. As part of evaluating your treatment with medicines, the questionnaire/s will be reissued to you for completion at least quarterly as part of your follow up appointments. Continued prescribing is contingent on your engagement with the clinic and follow up appointments. As a clinical service a prescription cannot be changed without an assessment.

Sometimes we do not prescribe

To secure an appointment you will be required to provide your National Health Number. We will need your consent to contact your GP/ health care provider to notify them of the consultation and any medication prescribed pursuant to the consultation. The Clinic cannot provide our services to you should you withhold or withdraw your consent for our clinicians to communicate with your GP.

If you do not provide us with the information we need, we may not be able to be provide our services to you. We will not be responsible for providing the services late or not providing any part of them if this is caused by a failure to provide the required information ahead of an appointment or the information when supplied does not evidence your health status as presented to us by you.

You understand and accept that there is no guarantee that any of our clinicians will issue you with a prescription for medical solutions. Issuing of prescriptions is at the sole discretion of our clinicians. The medical products prescribed by our clinicians is imported from overseas licensed producers.

How we charge for our services

The fees for the consultation with our clinicians are those set out on our website on the date you make an appointment unless we have agreed another price in writing.

We will confirm our prices by email and require payment in full to proceed to book your appointment.

Appointments are exempt from VAT but where VAT is applicable to any of our services, our prices will include VAT at the applicable rate.


If our clinician decides that a specific medical solution is right for you, then they will write a medical prescription for you.

You are free to use your own dispensing pharmacy, but we reserve the right to charge £40 for any prescriptions issued to pharmacies not within the CB1 group.

You should understand and accept that private prescriptions are fulfilled at a charge unique to the fulfilling pharmacy. This is beyond the control of the Clinic or the prescribing clinician’s control. It is your choice as to whether you have any prescriptions fulfilled and at what cost.

CB1 Pharmacy, a company connected to CB1 Medical, will be able to fulfil all private prescriptions without any additional charge.

Unless you object, a prescription will be sent to CB1 Pharmacy Limited to fulfil, who will then dispense and supply the medication to you.

We charge interest on late payments

If we’re unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

We’re not responsible for delays outside our control

If the provision of our services is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial to end the contract and receive a refund for any services you have paid for in advance, but not received.

Your legal right to change your mind

From the date you order a consultation with us, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, provided that you notify us within 14 days. This is subject to some conditions, as set out below.

When you can’t change your mind

You can’t change your mind about an order for:

How to let us know

To let us know you want to change your mind, contact our Customer Service Team using the contact details set out above or in your confirmation email.

Other Cancellations

You may cancel your appointment with the Clinic at any time prior to attending the appointment by notifying us in advance by email or telephone. Refunds will be given provided the appointment is cancelled not less than 48 hours before the date of the appointment. We reserve the right to withhold some or all the appointment fee to cover our administrative costs if not cancelled with 48 hours’ notice.

We may cancel your appointment, at our sole discretion and without any liability, if:

You have to pay for services you received before you change your mind

If you bought a service (such as consultation with us) we don’t refund you for the time you were receiving it before you told us you’d changed your mind.

When and how we refund you

We will refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. We refund you by the method you used for payment. We don’t charge a fee for the refund.

You can end an on-going contract

We tell you when and how you can end an on-going contract with us (for example, for regular services or a subscription for goods) during the order process and we confirm this information to you in writing after we’ve accepted your order. If you have any questions, please contact our Customer Service Team.

You have rights if there is something wrong with our services

If you think there is something wrong with our services, you must contact our Customer Service Team.

You have rights if there is something wrong with the medical products

If you think there is something wrong with the medical products prescribed, you must contact our Customer Service Team and stop taking the medication as soon as possible.
CB1 Medical does not supply medical products. Your dispensing pharmacist may have additional terms which apply to the supply and delivery of products.

We can make change to services and these terms

We can always change our services without prior notice to you, to reflect:

We can suspend the supply of a product (and you have rights if we do)

We do this to:

We don’t compensate you for all losses caused by us or our services

We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:

We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice: https://cb1medical.com/privacy-and-cookies/

You have several options for resolving disputes with us:

Our complaints policy

Our Customer Service Team will do their best to resolve any problems you have with us or our products as per our Complaints policy: https://cb1medical.com/make-a-complaint/

Resolving disputes without going to court

Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. Our complaints policy sets out details of the Care Quality Commission: https://cb1medical.com/make-a-complaint/

You can go to court

These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your product

We’ll contact you to let you know if we plan to do this. If you’re unhappy with the transfer you can contact our Customer Service Team to end the contract within 14 days of us telling you about it and we will refund you any payments you’ve made in advance for products not provided.

Nobody else has any rights under this contract

This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply

If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later

We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.