Please read these terms carefully before you use our services. These terms tell how we will provide services to you as a patient of our private medical clinic.
If you are having a medical emergency, you should contact 999 immediately.
We are CB1 Medical Ltd (“the Clinic”) trading as CB1 Medical Ltd
Our address is:
CB1 Medical
Willows health
184 Coleman Road
Leicester
LE5 4LJ
You can call us on 0116 273 1233
You can email us at enquiries@cb1medical.com
We are regulated by the Care Quality Commission (CQC), the independent healthcare regulator in England, with provider ID 1-12789410247. All of our clinicians comply with the requirements of their professional bodies and the standards set by applicable healthcare regulators and the General Medical Council guidelines on remote prescribing.
“You / Your” refers to the patient,
“We, us, our, the clinic” refers to CB1 Medical Ltd.
Following an appointment with one of our clinicians, you must seek further medical advice from us or from another healthcare professional if you have any concerns about the information given to you by the Clinic or if your condition changes.
You must seek immediate medical assistance if you suffer adverse or unexpected effects of any treatment, medicine or healthcare product recommended to you by one of our clinicians. We recommend retaining any patient information provided with the medicines prescribed by the clinic, to assist other health service providers should you need immediate medical assistance.
You acknowledge and accept that any information displayed on our website or published in any patient information, including about medical advice, is for general information purposes only and is not intended to amount to advice from a doctor on which you should rely.
We offer consultations & medical solutions for patients who suffer from pre-existing conditions, where past or current prescribed licensed medicines have not been effective and/or have triggered intolerable side effects. Although treatment with the Clinic will be initiated by clinicians who are part of a specialist register with the GMC, the Clinic is not a diagnosis service. Any prescriptions issued by the Clinic will be to support patients with the symptoms of conditions already diagnosed by other services and should be used as prescribed.
Our team will make an assessment to evaluate if medical treatment may alleviate your symptoms. Our team of expert clinicians will consider your medical history, national guidelines and your needs. You understand and accept that there is no guarantee that any of our clinicians will issue you with a prescription for medical solutions. Issuing of prescriptions is at the sole discretion of our clinicians. The clinical multi-disciplinary team may provide medical treatment/s for a range of symptoms and conditions, however, may require more detailed information from your GP or specialist before a final prescribing decision can be made.
We will only prescribe from our formulary which lists medications we are familiar with, and confident to prescribe. We are not affiliated to any particular manufacturer and try to offer a wide range of choice.
We can consider prescribing a medication that is not on our formulary, but we must be provided with the Medical Name and Manufacturer. We will contact the manufacturer to ask for the Certificate of Analysis and evidence that the manufacturing site is complaint with MRHA standards. Once this information has been reviewed by the clinical panel, a decision will be made whether it can be prescribed. This process can take an average of 2 months to complete. Read the latest government advice here.
Appointments with the Clinic are subject to availability and are made available to you at our sole discretion. We do not make any guarantee as to the availability of any single clinician at any time.
The Clinic requires full and accurate information about you, your home address and your medical history, and you agree to:
As part of the assessment process, you agree to complete detailed questionnaires about your current symptoms and how these symptoms impact on your daily life. As part of evaluating your treatment with medicines, the questionnaire/s will be reissued to you for completion at least quarterly as part of your follow up appointments. Continued prescribing is contingent on your engagement with the clinic and follow up appointments. As a clinical service a prescription cannot be changed without an assessment. You must provide us with an accurate and up-to-date address when registering as a patient. You must update your address with us if you move house. Deliveries will only be made to your registered address. You must provide us with suitable identification to allow us to verify your identity before receiving your prescription. We may also request additional documentation or proof of identity to confirm your details through our relationship.
To secure an appointment you will be required to provide your National Health Number. We will need your consent to contact your GP/ health care provider to notify them of the consultation and any medication prescribed pursuant to the consultation. The Clinic cannot provide our services to you should you withhold or withdraw your consent for our clinicians to communicate with your GP.
If you do not provide us with the information we need, we may not be able to be provide our services to you. We will not be responsible for providing the services late or not providing any part of them if this is caused by a failure to provide the required information ahead of an appointment or the information when supplied does not evidence your health status as presented to us by you.
You understand and accept that there is no guarantee that any of our clinicians will issue you with a prescription for medical solutions. Issuing of prescriptions is at the sole discretion of our clinicians. The medical products prescribed by our clinicians is imported from overseas licensed producers.
The fees for the consultation with our clinicians are those set out on our website on the date you make an appointment unless we have agreed another price in writing.
We will confirm our prices by email and require payment in full to proceed to book your appointment.
Appointments are exempt from VAT but where VAT is applicable to any of our services, our prices will include VAT at the applicable rate.
If our clinician decides that a specific medical solution is right for you, then they will write a medical prescription for you.
If you decide to have your prescription dispensed by your chosen pharmacy, this will be accommodated with no additional cost from CB1 Medical, but you will be charged post for us to send your prescription, the price is £2.96 for Royal Mail 24 hour Tracked Delivery (not guaranteed) or £7.50 for Royal Mail Special Delivery (Guaranteed by 1pm next day).
If you decide to have your prescription dispensed by your chosen pharmacy, this will be accommodated with no additional cost from CB1 Medical.
You should understand and accept that private prescriptions are fulfilled at a charge unique to the fulfilling pharmacy. This is beyond the control of the Clinic or the prescribing clinician’s control. It is your choice as to whether you have any prescriptions fulfilled and at what cost.
CB1 Pharmacy, a company connected to CB1 Medical, will be able to fulfil all private prescriptions without any additional charge.
Unless you object, a prescription will be sent to CB1 Pharmacy Limited to fulfil, who will then dispense and supply the medication to you.
If we’re unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
If the provision of our services is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial to end the contract and receive a refund for any services you have paid for in advance, but not received.
From the date you order a consultation with us, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, provided that you notify us within 14 days. This is subject to some conditions, as set out below.
You can’t change your mind about an order for:
To let us know you want to change your mind, contact our Customer Service Team using the contact details set out above or in your confirmation email.
You may cancel your appointment with the Clinic at any time prior to attending the appointment by notifying us in advance by email or telephone. Refunds will be given provided the appointment is cancelled not less than 48 hours before the date of the appointment. We reserve the right to withhold some or all the appointment fee to cover our administrative costs if not cancelled with 48 hours’ notice.
We may cancel your appointment, at our sole discretion and without any liability, if:
If you bought a service (such as consultation with us) we don’t refund you for the time you were receiving it before you told us you’d changed your mind.
We will refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. We refund you by the method you used for payment. We don’t charge a fee for the refund.
We tell you when and how you can end an on-going contract with us (for example, for regular services or a subscription for goods) during the order process and we confirm this information to you in writing after we’ve accepted your order. If you have any questions, please contact our Customer Service Team.
If you think there is something wrong with our services, you must contact our Customer Service Team.
If you think there is something wrong with the medical products prescribed, you must contact our Customer Service Team and stop taking the medication as soon as possible.
CB1 Medical does not supply medical products. Your dispensing pharmacist may have additional terms which apply to the supply and delivery of products.
We can always change our services without prior notice to you, to reflect:
We do this to:
We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:
How we use any personal data you give us is set out in our Privacy Notice.
Our Customer Service Team will do their best to resolve any problems you have with us or our products as per our Complaints policy.
Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. Our complaints policy sets out details of the Care Quality Commission.
These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
We’ll contact you to let you know if we plan to do this. If you’re unhappy with the transfer you can contact our Customer Service Team to end the contract within 14 days of us telling you about it and we will refund you any payments you’ve made in advance for products not provided.
This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.
